Privacy Policy

1. What Information Do We Collect?

To provide our specialized services effectively, we collect both personal and sensitive information. The type of information depends on the specific service you are seeking.

Personal Information

• Contact Details: Name, residential address, postal address, email, and phone numbers.
• Biographical Data: Date of birth, gender, marital status, and family composition.
• Financial Information: Bank account details, Tax File Number (TFN), income history, superannuation details, and financial capacity evidence.
• Educational & Professional Data: Academic transcripts, English test scores (IELTS/PTE), employment history, and resumes.

Sensitive Information

For migration and visa processing, we often need to collect sensitive information as required by the Department of Home Affairs. This may include:

• Health and medical assessments.
• Police clearances and criminal history checks.
• Racial or ethnic origin (implied via passports/national IDs).

We will only collect sensitive information with your explicit consent and where it is strictly necessary for your application.

2. How We Collect Your Information

We aim to collect information directly from you wherever possible. This occurs when you:

• Submit an inquiry, assessment form, or application via our website.
• Attend a consultation with our migration agents, education counsellors, or accountants.
• Communicate with us via email, phone, or our social media platforms.
• Provide documents to us directly or through our secure portals.

With your consent, we may also collect information from third parties, such as educational institutions, government bodies, or your nominated representatives (e.g., family members or employers).

3. How We Use Your Information

We use your personal information solely for the purposes for which it was collected, or for related purposes you would reasonably expect. These include:

• Migration & Visas: Assessing your visa eligibility and preparing, lodging, and managing your visa application with the Department of Home Affairs (DHA).
• Education Services: Facilitating your enrollment into Australian universities, colleges, or English language schools.
• Taxation Services: Preparing and lodging your tax returns and liaising with the Australian Taxation Office (ATO).
• Client Support: Communicating updates about your application, changes to immigration law, or responding to your inquiries.
• Compliance: Fulfilling our legal obligations as Registered Migration Agents (MARN: 0316616) under the MARA Code of Conduct, and as authorized education agents.

4. Disclosure of Your Information

We do not sell or trade your personal data. We may disclose your information to authorized third parties strictly to deliver our services, including:

• Government Authorities: Department of Home Affairs, Australian Taxation Office, Department of Education, and relevant State/Territory governments.
• Educational Providers: Universities and colleges you are applying to.
• Professional Partners: Skills assessing authorities, health insurance providers (OSHC/OVHC), translation services, and legal advisors.
• IT Service Providers: Secure cloud storage providers and CRM software vendors who are bound by strict confidentiality agreements.

Cross-Border Disclosures

Because we operate internationally (with offices in Australia and Nepal), your information may be shared between our internal branch offices to facilitate your application. We ensure all our global offices comply with strict Australian privacy standards.

5. Security of Personal Information

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, or modification. Our security measures include:

• Encrypted digital storage and secure IT networks.
• Restricted access to personal files, limited only to authorized staff handling your case.
• Secure physical storage for paper documents.
• Secure destruction or de-identification of data when it is no longer legally required to be kept.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you. You may also request that we correct any information that is inaccurate, incomplete, or out-of-date.

To access or correct your data, please contact our Privacy Officer using the details below. We will process your request within a reasonable timeframe (usually 30 days) and may require identity verification before releasing any files.

7. Website Data, Analytics, and Cookies

When you visit our website (oli.com.au), we may collect anonymous data to improve user experience. This includes IP addresses, browser types, and page interaction data.

We use Cookies (small text files stored on your device) to analyze site traffic and personalize content. You can adjust your browser settings to refuse cookies; however, doing so may limit your ability to use certain features of our website.

8. Complaints Procedure

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact our Privacy Officer in writing. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

Oli & Associates reserves the right to amend this Privacy Policy at any time to reflect changes in the law, our business practices, or technology. Updated versions will be published on our website.

10. Contact Us

For any questions regarding this Privacy Policy, or to request access to your information, please contact our team: